What we're looking for

👋 Hi, we’re Mbrella and we are game-changers.

We believe mobility needs reinvention. Our mission is to become the Mobility Hub for companies and bring flexible and green mobility solutions to employers and their employees by implementing and managing a flexible mobility plan. All without any hassle.

To execute that mission, we are looking for you! Are you our next Customer Success Manager to join our kick-ass team?

Responsibilities

The Customer Success Manager will play a crucial role in driving client satisfaction, account growth, and overall business success. This position requires a hands-on mentality with exceptional communication skills, and the ability to collaborate effectively with cross-functional teams.

• "Customer Whisperer": Act as a trusted advisor to our customers and help them make the most of our product.
• "Happiness Spreader": Ensure our customers are delighted with their experience and consistently meeting their goals.
• "Problem Solver Extraordinaire": Proactively identify and address any issues or challenges that may arise. Work closely with clients and internal teams to find effective solutions.
• “Pro active Communicator”: Communicate regularly with clients to provide updates on project progress and address any concerns.
• "Growth Guru": Work closely with customers to identify opportunities for growth and help them expand their usage of our product.
• "Product Pro": Stay up-to-date on our product offerings and effectively communicate those offerings to our customers.
• "Team Player": Collaborate with cross-functional teams to drive customer success and improve overall customer satisfaction. Provide leadership and direction to cross-functional teams to deliver high-quality solutions.

Qualifications

• 👵 Experience: You have 0-2 years of experience as an Customer success manager.
• 💁 Communication skills: You know how to talk to people and have a way with words that makes customers feel heard and understood, both verbal and written
• 😍 Customer-centric: You live and breathe customer satisfaction and love making people happy.
• 🧑‍💼 Commercial: You have a natural ability to identify upsell opportunities and know how to pitch our products in a way that benefits both the customer and the company.
• 👷‍♂️ Hands-on: You love getting things done yourself. You get strong personal satisfaction from talking to customers, answering customer emails, resolve customer issues,…